If you wish to cancel your order and avail a refund, a request to this effect must be made within 48 hours of the order being placed. Please note that we do not offer any change of heart return, cancellation, or exchange options after the expiry of this 48 hours window. Third party payment gateway charges will apply for order cancellations.
We take great care in packaging and delivering your orders. However, we understand that some products may be damaged during transit due to external factors and recommend that you take delivery of each product personally, and carefully inspect for any damage. Only if goods are damaged during shipping, we offer product repair, product replacement and/or refund options.
If any product in the shipment is received in damaged condition, we encourage you notify or inform Magnolia at wecare@magnoliahome.co.in along with the issue and photos within 24 hours of receipt of such damaged product to avail of our cancellation and refund options.
We request you to sign the insurance claim form that will be handed over to you upon delivery of the shipment.
Refunds where applicable will be initiated no later than 7 working days of such a request being made.
If you have any further queries about our Cancellation and Refund Policy, you can contact us on +91 22 24951020, +91 93727 52771 -Monday to Saturday from 11:00 am to 6:00 pm or contact us via e-mail at wecare@magnoliahome.co.in
